Case Manager
Position Overview: Assist with the distribution of township welfare funds through General Assistance and Emergency Assistance programs. Administer auxiliary services offered by the department to township residents. Represent the township at networking and social events. Reports to the Director of Social Services. Essential Duties & Responsibilities: Casework Determine client eligibility for various township programs through an interview process and application of knowledge of state guidelines Establish ongoing eligibility for existing clients Disburse approved Township funds to qualifying clients Maintain current records, in electronic/paper format Attend semiannual General Assistance Training Institute (GATI) and other trainings as assigned Provide information and referral to other community resources Advocate for clients with outside agencies Assist clients with completion of applications for, but not limited to: Access to Care Mobile Dental Clinic Salvation Army LIHEAP Information and Referral Screen clients for eligibility for various non-township programs using knowledge of current guidelines Provide additional referrals to other townships or community resources Other Expectations and Requirements: Assist with screening and administering Holiday Programs such as Hope for the Holidays, Thanksgiving Baskets, etc. Form and maintain an understanding of Visual GA software Write and maintain professional case notes in Visual GA Verify and update Additional Assistance Files on Visual GA for each client as changes occur (Address, Contact information, Household members, etc.) Scan/Upload all documents pertinent to each case and upload to Visual GA Complete training and assessment to be recertified as an Energy Service Technician each fiscal year to continue processing all CEDA program applications (LIHEAP, Furnace, and Weatherization) Request all documents or information pertinent to the case from clients and review completed applications Process disbursement orders for General Assistance/ Emergency Assistance cases Assist with covering the front desk lunch break hours as needed Schedule new and existing Food Pantry appointments Renew and issue new Food Pantry ID cards for clients as needed Check voicemails throughout the day (Respond to client inquiries within 1 business day) Attend trainings virtually or in person to stay up to date on current programs as well as learn new ones Additional Responsibilities: Assist, as needed, with seasonal programs, which include application, coordination, and distribution Attend community events, networking events, and trainings on behalf of the township Clerical assistance as needed Attend occasional meetings outside of business hours Other duties as assigned by the Director of Social Services Credentials and Experience: Bachelor’s degree preferred in a social services-related field Desire to work with those in need Willingness to be flexible, learn new things, and ask questions Ability to work in a fast-paced office Experience with Visual GA program or bilingual desired, but not necessary Applicant must hold a valid Illinois driver’s license Work Environment: Work Location: On-site Elk Grove Township maintains a professional work environment where employees are expected to uphold a high standard of conduct, dress, and professionalism in their interactions with the public and colleagues. Benefits & Salary: Pay: $25-$30 per hour Hours: Full-time, 35 hours per week, Monday through Friday 9:00 a.m. – 4:00 p.m. (weekend or evening meetings and events may be requested periodically) Benefits: Paid time off, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Plan The above is intended to describe the general content of and requirements for the performance of the position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements for the position. Elk Grove Township does not discriminate on the basis of race, creed, color, ancestry, national origin, age, sex, or handicap and complies with the provisions of the Equal Employment Opportunity Act.