Social Services Case Manager

Elk Grove Township

Full Time
Elk Grove Village
Posted 3 weeks ago


Assist with the distribution of township welfare funds through General Assistance and Emergency Assistance programs. Administer auxiliary services offered by the department to township residents. Represent the township at networking and social events. Reports to the Director of Social Services and Community Outreach.



  • Determine client eligibility for various township programs through interview process and application of knowledge of state guidelines
  • Establish ongoing eligibility for existing clients
  • Disburse approved township funds to qualifying clients
  • Maintain current records, in electronic/paper format
  • Attend semiannual General Assistance Training Institute (GATI) and other training as assigned
  • Provide information and referral to other community resources
  • Advocate for clients with outside agencies

Information and Referral

  • Screen clients for eligibility for various non-township programs using knowledge of current guidelines
  • Assist clients with completion of applications for, but not limited to: Access to Care, Mobile Dental Clinic, Salvation Army, LIHEAP, etc.
  • Provide Additional referrals to other township or community resources

Additional Responsibilities

  • Assist, as needed, with seasonal programs which includes application, coordination, and distribution
  • Attend community events, networking events, and trainings on behalf of the township
  • Clerical assistance as needed
  • Attend occasional meetings outside of business hours
  • Other duties as assigned by Director of Social Services and Community Outreach

Expectations & Requirements

  • Assist with forming, screening, and administering Holiday Programs such as Hope for the Holidays, Thanksgiving Baskets, Back to School Blast Off, etc.
  • Form and maintain an understanding of Visual GA software
  • Write and maintain professional case notes in Visual GA
  • Verify and update Additional Assistance Files on Visual GA for each client as changes occur (Address, Contact information, Household members etc.)
  • Scan/Upload all documents pertinent to each case upload in Visual GA
  • Complete training and assessment to be recertified as an Energy Service Technician each fiscal year to continue processing all CEDA program applications, (LIHEAP, Furnace, and Weatherization)
  • Request all documents or information pertinent to the case from clients and review completed applications
  • Process disbursement orders for all General Assistance/ Emergency Assistance cases
  • Assist with covering the front desk lunch break hours weekly for the Program Support Specialist, as well as, provide coverage for any scheduled time off for the Program support specialist as needed
  • Schedule new and existing Food Pantry appointments
  • Renew and issue new Food Pantry ID cards for clients as needed
  • Check voicemails throughout the day (Respond to client inquiries within 1 business day)
  • Attend trainings virtually or in person to stay up to date stay up-to-date on current programs as well as learn new ones

Education & Requirements

  • Minimum A.A degree preferably in Social Services related field
  • Desire to work with those in need
  • Willingness to be flexible, learn new things, and ask questions
  • Ability to work in a fast-paced office
  • Experience with Visual GA program or bilingual desired, but not necessary.


  • Excellent oral and written communication skills
  • Superb organizational skills
  • Ability to interact with diverse groups of people
  • Able to work independently and problem solve
  • Discretion and confidentiality

Benefits & Salary

  • Salary: $23-$26 per hour based on experience and education level
  • Generous compensation package

Elk Grove Township does not discriminate on the basis of race, creed, color, ancestry, national origin, age, sex, or handicap and complies with the provisions of the Equal Employment Opportunity Act. 

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